Our return and refund terms for both retail and bulk buyers. Read carefully — an unboxing video is mandatory.
01 / Eligibility
Return Eligibility
Effective Date: 1st April 2026 · Dumb Alien 👽
When Returns Are Accepted
Returns are accepted only in the following cases:
›Product has a genuine manufacturing defect
›Product was damaged in transit
›Wrong product was delivered
📹
Unboxing video is MANDATORY. Without a clear, uninterrupted unboxing video recorded at the time of delivery, no return or refund claim will be accepted.